AT&T

AT&T is a leading name in telecommunication industry and it deals in wireless services, cell phones, high-speed internet, digital TV, home phone, DSL, and many other communication services. AT&T Corporate Office Headquarters is in downtown Dallas in Texas. The company is now one of the largest providers of fixed as well as mobile telephony. The company has a customer base of more than 100.7 million customers. AT & T offers many flexible mobile plans and even operates on 4G network and offer U-verse service as well. The company also rolls out high-speed internet service to rural areas to expand its reach. The company also donates a lot of money to political campaigns.


Address: 208 S. Akard St., Dallas,TX
Phone : 210-821-4105
Website: http://www.att.com/
1.2 Rating
Reviews : 115

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User Reviews/Feedback

December 10, 2017
AT&T Sucks !!!
You should be ashamed of yourself, but greed, lies and scams are your business.
God see's everything !!!
Rated: by Donna
December 10, 2017
over the past 3 weeks i have lost dial tone on my fax line and my main line at 2 different locations. after trying numerous hours waiting to get someone to answer, I finally got a person to help me and they tell me that my fax lines at both location does not exist. I have been using my fax line at one location for 8 years and 20 years at another location. Now they are telling me that the numbers for my fax lines are actually cell phones. I don't know what else to do with these people. I cannot stop paying my bills there are no other providers in my area and I cannot switch providers, ( not that is any better ). so My business is suffering and I cannot get my orders and my customers cannot contact me and the sales rep at att&t wants to know if they have provided me with excellent service?
well what would you say to that. 01/05/2016, and still the fax does not work, they keep telling me that my fax lines have never existed!!!
Rated: by s.davani
December 8, 2017
HORRIBLE COMPANY!!!!!!!!!!!! 3 MONTHS TO GET MY NUMBER PORTED!
Rated: by Stephanie
December 7, 2017
I phone quit charging on my sons phone, since this is his work phone and we are long time AT&T customer so went to the store for help. The gentleman that helped my son didn't no a thing about the product and just wanted to help my son file and a claim and then he would have to wait for new phone to arrive in a few days. My son was beside himself as he would not have phone for work told the AT&T employee he would go across the street to Verizon and the guy actually held the door open for him. Verizon employee new just what to do and my sons phone was charging again. He went back to AT&T to talk to them again and told them he was going to move service to Verizon and they again didn't seem to care. He told my son he didn't know how to do the hard reset .
Horrible customer service & employee knowledge of product was unacceptable and this was an AT&T Company Store.... We were a customer of Cingular before AT&T bought them..... WOW what has happened to this company??? Prices aren't any better than Verizon or Sprint so why stay with them?????
Rated: by Deborah Mueller
December 6, 2017
AT&T SUCKS. CANNOT IN 5 YEARS GET A BILLING STATEMENT CORRECT
Rated: by J hafercamp
December 6, 2017
when my house burned in March of this year, it destroyed everything. I waited until we were back in the house to order my AT&T service and when I did, I ran in to a nightmare from hell. Not only did I talk to some of the most ignorant people I have even talked to, but the bottom line is I waited all day for a tech to come do the installs on a new house that is already pre-wired, but needs a line from the box on the street to the house. Well, it never happened and it cost me $216.00 for a day of pay to miss the day waiting. Now, idiots amonge idiots, I start getting bills, Aug, Sept. and now Oct. I have called continuously the last time talking to "George" with him promising he would get all this taken care of and send me a notice that I don't owe a bill. I told him I would send a complaint to the attorney general's office if he did not make it happen. Well, the letter goes out today, along with messages on Face Book, my attorney and Channel 7 on your side in order to clear this up. The number that was assigned to me was 501 557-2665. I am now under a contract with Verizon for home service, which I did not want to do, and AT&T is out the door.
Rated: by janie raschke
December 2, 2017
Their prices are high and customer service is deplorable. They out source their customer service to representatives that have thick accents that are extremely difficult to understand. Consequently, your issues are not resolved after one hour of frustration.
Rated: by Linda
December 2, 2017
I have never had such horrible customer service as with ATT...every problem (and there are many) means enduring HOURS of being on hold and then being transferred a MINIMUM of 4 times before reaching someone that cannot resolve the problem anyway. My bills are on auto pay and I still have billing problems. I have cellphone, Direct TV and internet with ATT and have been a good and loyal customer but it is clear that all they care about is getting their money and hoping that you will give up when there are problems and just pay any bill - even if it is not correct.

It is an embarassement to me that they are still in business and get away with everything they get away with. Oh for the good old days of Ohio Bell, Michigan Bell etc.....they might have "run the show" but they treated you with respect and concern.
Rated: by CHERIE
December 2, 2017
Please have some contact me from cooperate office I am disgusted with your customer service and I keep getting the run around is that how you treat your customers by making them feel like you don't care. acasso01@yahoo.com
Rated: by Customer
December 2, 2017
Have had nothing but trouble with this company. Spent over 12 hours on phone with these people trying to fix things. Sent to call centers all over the world. Put in exhaustively long queues only to lose the call and have to repeat the process. The robot at the beginning doesn't work right have the time, and it is hard to understand a lot of the agents. Have had to literally spend the whole conversation spelling out each word... Only to find out they can't help me and to be sent to yet another. Shame on you ATT...
Rated: by Randy Lundgren
December 2, 2017
I have basic internet and a basic land line.That started at $68.They raised it to around $72 and took it back down a few times.with no explanation.Until two months ago it was raised from $68 to $84.When i called them to straighten it out.After being transferd several times.They corrected the bill to $60 the way i understood it.When the bill came.We are now up to $94 with the same basic service,. on the current bill.I am sick of this!!
Rated: by Phillip
December 1, 2017
Att is a JOKE!! My neighbor is in her 70s and is being taken advantage of by att. She had service put in the fifth of March and they left the line strung and wrapped around my fence. It is also laying across her patio and back door where she walks. I called yesterday to have them come back and fix what they left undone! They came this morning with no intention of getting it done today as we discussed yesterday with Jay on the phone . They have more excuse than Carters has liver pills!!! All they want is their money and don't care about anything else. The CEO hides behind his desk, collects a fat check and laughs all the way to the bank! You can't call to explain anything to him as he hides and they will not put you through to him or his office. Now we know why!!! POOR SERVICE, SHADY WORK AND LYING PEOPLE. IN MY OPINION HE IS NO BETTER THAN A THEIF! Our senior citizens deserve better than this, but they really don't care. I know from experience with them. We had their service for three months and it was a joke!!!! We went back to our old service where there is caring people. If your smart stay far away from Att
Mr Daniels
Rated: by Rodger Daniels
December 1, 2017
Well, as a prospective customer, I cannot get a simple question answered on the phone. 281 655 7883 . first you have to go through the round robin of prompts(that you don't need) then you press one(1) to connect to the store and after not answering through that process 23.11 sec passed at this moment STILL no answer!!! I'm simply trying to find out if they have a mobile phone for the hearing impaired and how much it costs.
Rated: by bonnie
November 30, 2017
I had called to have my phone disconnected on a certain day, and they shut my phone off the day I called. What a total inconvenience!!! I was without my alarm system, my guests you could not use the gate code to enter which is attached to my home land line. The worst part is, no one could help.:(. They have the worst customer service. I will return to Verizon.

Very dissatisfied customer :(
Rated: by Julie
November 30, 2017
I ordered 2 phones to add to my family share plan to be ported from VERIZON. I ordered them Oct.3 and the phones still have not been delivered or shipped. Called 4 times and talked with Bill,, Marsha, LaQuinton, 2 others and Millie. All gave different answers and made promises and you can see I am still not a happy camper. Where did customer service go? Millie said she would call me back in an hour and it has been 3 hours and no call. Please send the phones to us. This is not difficult but you certainly are making it. Not even phone calls, texts, or emails to tell us of status or problems. Zero communications with AT&T. You used to be good, way back when your customers were taking care of.
Rated: by Sharon
November 28, 2017
I canceled my home phone & Internet service 3/4/15 & was told I would receive a final bill. I receive a bill for much higher than what my regular bill was when I had the service. I review the bill & see I'm charged for an additional Internet service. I call billing & was told oh you will receive a corrected final bill. I get another bill with the same amount & call again to be advised you will receive a final final bill (Ummmm ok so what the heck is a final final bill). Versus receiving a bill I get a letter advising I have ignored attempts to collect payment for my account & if not paid by 4/11 my account will be referred to a collection agency. I call back regarding the letter to be told yet again about a final bill but the agents are failing to listen to me advising about the letter I received which can cause a bad effect on my credit. I got passed around multiple times all because I requested a supervisor & then was told the supervisor is on a call yeah ok not surprised at all. AT&T has horrible customer service & 0% resolution average & I swear I will never get service with this company again I would rather get Magic Jack before ever considering doing business with this company again.
Rated: by Arnitra Solomon
November 27, 2017
I am not writing a review for a company who takes it upon themselves to pick one line out of an account charge ridiculous data overage charges then hav3 the nerve to say that line wasn't connected to a wi fi when it was. Then on top that with the customer trying to pay as much as possible the att reps have the nerve to suspend the services even though payment arrangements were made by a rep online all the while the customer explaining the seriousness of parents health and may be called on an emergency trip att is a really bad company and I had always recommended them in the past
Rated: by wilma
November 27, 2017
I have had your UVerse service for phone and internet for over 4 years. I also was with Direct TV prior to your acquisition of them and decided to cancel out just my Direct TV service but your people not only canceled my TV they also canceled all my Uverse Services. Subsequently it took me over 5 hours on the phone talking to numerous departments and two days before my phone and internet were reactivated.
Now I am getting all these emails from you inferring I am a new customer and I didn't find out until today that my Direct TV was never canceled.
I cannot tolerate dealing with such confusion and incompetence that I will be moving all my remaining services soon. You have real Big Problems in your servicing departments and I would suggest you repatriate your call centers from Mexico.
Rated: by John R. Hanson
November 27, 2017
This is the absolute most messed up company for customer care and service with whom I have ever dealt. After 16 years of doing service with AT&T I finally got sick of the dropped calls, lack of service coverage and data rates far below acceptable and switched. They then sent me a "final bill" for which I didn't owe (customers are billed in advance) but their "system didn't finish processing until the next day's new billing cycle" and since the account is "closed" (how can it be closed if there is a bill noted on the account???) the service managers claim they can't do anything so "I have to pay it". Well that is why I'm in the process of filing a BBB complaint and a complaint against them with ca public utilities commission and I recommend anyone else having issues do the same (www.cpuc.ca.gov / 800-649-7570)!
Rated: by Mike
November 26, 2017
I am a long time at&t customer for business and personal.I spend about $600.00 a month for my business and personal phone and advertising with att. This was My first time experience to try and get service for my land line. The dispatching capability of this company is one of the worst experiences I have ever had from a corporation. A tree fell down in my back yard and tore down all of the telephone wires in its path. I called to advise att that this was a hazard. They said they would respond on with in 4 hours and did not respond or call to say they would not respond. I phoned after the 4 hours they said they would respond next morning at 6:00Am again no response. I phoned again and they said they don't open until 8:00am.So far 2 lies. Than they finally came and to my surprise they were there for something else. Time to switch company's I guess they don't like doing business with me?????
Rated: by J. T.Z.
November 26, 2017
I can't believe how bad customer service has become with a once shinning star AT&T shame on them.
Rated: by Edward Jackson
November 25, 2017
I am a 76 y/o senior citizen who finds it difficult to deal with the stress caused by my current relationship with AT&T! I was a very satisfied customer for nearly 30 years; had cell service on the West Coast until 2004 when I moved to the East Coast. Had no problem even transferring my home number to my cell phone; nothing but the highest praise for AT&T. Stayed with it because of its excellent customer service.

After being in Florida for 11 years, in March 2015, I (against the advice of almost everyone I know now)decided to change my "bundle" from COMCAST to AT&T because I got a new cell phone and wanted only ONE bill each month. BIG MISTAKE!!!

I asked for and was told that I would be able to get only ONE bill each month, which would include TV, internet, home phone AND cell. NOT TRUE! Got a bill from AT&T and did not notice that it was for the cell phone alone. Did not get a bill for U-verse (TV, internet and home phone) until a call came telling me that I'd not paid my bill and needed to do so immediately to avoid shutoff of service. Had to pay more than $350! Fortunately, I'm a senior citizen who is blessed to be able to do that. Seems somebody put my account on paperless billing WITHOUT MY PERMISSION, which prevented me from getting a monthly statement delivered to my home. I ALWAYS PAY THE BILL UPON RECEIPT!!! Why was the U-verse on paperless billing but not the cell phone?

Since U-verse was installed in March 2015, I have had nothing but problems, none of which were resolved by the technical support staff, many of whom know English words but have not the faintest idea of what you mean when you describe your problem. Being able to speak several languages, I know that knowing words does not mean you understand the context in which they are used. Having to repeat yourself many times when trying to get an understanding of your particular issue is like trying to communicate with a brick wall...or worse!!

The most maddening problem is with those %^&#@ screensavers and caller ID messages that appear whether or not you want them! If I do not want my programs interrupted OR a guest in my home to see exactly who is calling me...AT YOUR DISCRETION...there should be a means to stop those things from happening. I PAY THE BILL FOR YOUR SERVICE AND WILL DECIDE ON MY OWN WHERE AND WHEN I WANT TO CONSERVE ENERGY! NOT HAVING A MEANS TO AVOID those features can only be described as being the decision of someone who is totally not concerned with customer service or who is brain-dead.

As it stands now, I am very disappointed that my good memories of your company have been replaced by horrible customer service, not from the representatives I have interacted with personally but from those who are supposed to be able to help you by phone. AND, don't even mention trying to send an email using "contact us" on any screen. I had to go to Google to get this opportunity.

Trust me, I learned my lesson. I will be telling my experience to anyone who is contemplating using AT&T for anything, just as I was warned. My honest opinion is that AT&T has grown into a greedy technological mega-monster and is NOW ONLY INTERESTED IN PROFITS INSTEAD OF PEOPLE! Sad and shameful!
Rated: by Gwendolyn Robinson
November 25, 2017
AT&T DOES NOT BLACK THE BLUE... WAY TO GO AT&T... So proud of you.. I will definitely be looking into getting another carrier..
Rated: by CATHY SAWYER
November 24, 2017
today has been the worst service ever from at&T. I believed when at&t ends their customer service with you by stating "Thank you for being the best part of AT&T."

for the most part i can say with the exception of a previous occurrence regarding a warranted phone and the current "OMG" service with AT&T the customer service reps have been outstanding. I'm grateful and humbled to the reps who go beyond the call of customer service. today was by far the worst ever with my 6 years of being a customer. I worked briefly for a call center and know that the calls are recorded for quality. therefore I quite sure management can go back and listen to the call for which i spoke with her on September 10, 2015 approximately 9-9:30 am.
the manager Veronica who handled my call of complaint has a lot to be desired
as a professional and a representative for AT&T.
She displayed not empathy and very little if any care regarding my issue. I felt as though she had no time to see what additional help she could render to me. Veronica came off as being cold. This is the complaint. I contacted At&T regarding my wireless service, on September 1, 2015 regarding a previously scheduled payment arrangement. I informed AT&T that i was not able to keep the scheduled payment agreement due to the fact that my debit card had been used with out my consent or knowledge which my bank security alerts notified me of various transactions that occurred which gave alarm for which they took preventative action a froze my card until the matter could be investigated. My bank resumed my banking privileges on the 4th of September which made my rent late and well as my agreement with AT&T. I spoke with an agent from AT&T who was compassionate and understanding and gave me an option of going into the store to pay my bill I went into the store located on Millitary St. and their Kiosk was not working and the agent in the store said give me your card and I can complete that transaction for you at the desk. After being victimized with my debit card prior to this, i was not even about to hand over any information regarding my monetary funds. I decided to just come back later. later was on the 6th of September for which i paid 170 of the 180 that i had agreed to pay
the Kiosk does not give you change back.
a couple of days later i receive a recorded message to contact AT&T i did spoke with a rep who stated that i needed to now pay an additional 30 dollars and to then contact AT&T when the payment was made. I called AT&T to inform them that my 30 dollar payment had been made and to make arrangements for the balance owed. called AT&T at the 800=947-5096 number and a recorded message stated that my call would be answered in 20 minutes. "WOW" you gotta be kidding me. It's now 25 minutes i have to prepare for work. I hangup worked 12 hour shift manage totally forget to call AT&T. work a second 12 hour shift, go to use my telephone and a recorded message states my services have been temporarily disconnected. I borrow a friends phone to contact AT&T to find out why.
The rep says to me your services was interrupted because you didn't call to set=up an arrangement for the remaining balance. I go through the aforementioned with the rep and shes humble concerned and says to me you will need to make a payment of 190.00 in order for your phone services to restored. i become emotionally upset with this notification I'm at work, i tell the rep " if i was able to pay the entire bill i would not have been calling to ask for an extension on my bill she asked if i would like to speak with a manger i said yes please i cant afford a 190 dollar payment. Veronica the manger for AT&T handled the phone call beyond that point. I tell Veronica verbatim my story, If i could picture her face and disposition i would say it was dry. I told Veronica the same story i told to the other reps, i felt that it went over like
Charlie Brown's mother talking blah blah blah blah. this is Veronica's response Ms. Anderson you were suppose to pay on the 1st you paid on the 6th, you were suppose to call us back to set-up an agreement for the balance I'm sorry but the only way we can restore your services is if you pay 190,96 cents we"re not even asking for the entire balance. I inform Veronica once again if i could cover the entire bill owed i would not have been inquiring nor requesting to have my phone bill restructured. this was Veronica response to that "well Ms Anderson we're not even asking for the full amount." which was 190.96 plus 181.00 dollar making a grand total i believe 571.96 cents approximately.
I stated to Veronica that just like you i work for a living and if i somehow could pay the entire bill i would not have been calling asking for additional time to do so, and that i did not feel like a valued customer of AT&T. I also told Veronica that i no longer wanted to be a customer of AT&T and that i was not sure if i could come up with the 190.96 cents and that once I'm done with the remaining balances with AT&T i would be no longer a customer of AT&T and it would have been solely based on her behalf. I did tell her that i would try and get the funds and i said to Veronica verbatim that i through our conversation did not feel like a valued customer. I said good bye she said have a nice day I in return told her to have a nice day as well.

I managed to borrow the 190.96 went to the AT&T store made the payment tried to use my phone to contact my disabled daughter, only to discover that i still did not have services go back into the AT&T store to ask about the payment and my services and they inform me that there was no documentation noted on my account about the conversation I had with Veronica regarding the 190.96 cents, Im totally exhausted with AT&T im done. So from the 6th of September until today's date i paid AT&T 398.00 dollars approximately, and i still was not able to get my wireless phone service restored, I'm so totally done with this company..
my phone as well as my daughters phone are not even in any contractual agreement. I have one phone that has 14 scheduled payments. that gonna be paid off in less that half that time. I'm just so totally done of being robbed without a gun... Yes i do ask for extensions on my wireless phone charges, and as i spoke earlier that i have been grateful and humbled by AT&T patience with me in allowing me stretch out my payments and i try with all that is in me to honor our agreements to pay. sometimes things happen in life that can derail plans and i simply was trying to ask Veronica to place herself in my shoes i value the usage of my phone to be able to keep in contact with my love ones i do not take that privilege for granted. Is's unfortunate that people like Veronica carelessly did not live up to being a human being.

thank you to all the other AT&T reps for being compassionate and understanding and gracious with your service that you have rendered to me without fail for 6 years without fail.
i'm sadden to leave AT&T

Rated: by angela
November 22, 2017
I have been dealing with an issue concerning a bill that my 80 year old mom continues to receive for a number she no longer has. She was asked if she would like her at&t wireless home phone switched to unverse voice so she did. Now after switching she continues to get billed for her old phone number bcuz the number was still activated. Apparently the old number was stuck somewhere while it was being ported! She has not used that number. The installer informed her that she was getting a new number and her old number was no longer going to be available. No one coul cancel the porting of the number then after several days of dealing with this issue and speaking to several agents I was told that they would work on it and would call me when it was taken care of. After a day or two I received a phone call that the parting of the number was cancelled but I would have to wait and see if my mom was going to receive a bill. Well received the bill and now no one is able to take care of a bill that she should not have to pay!!! I was told today by Peter a supervisor that he would dispute it and for me to call in 5 days.
Rated: by Rosa
November 22, 2017
Sandra Iungerich — 1 starI have spent 12 hours on numerous calls to ATT today. Finally I got a Specialist who gave me everything just the way I wanted it for phone internet and Direct TV. Afterwards I noticed the TV package didn't have the channel I wanted, called back and they messed it up again. Can't talk to person who did it, can't get a specialist again, I've given the same information over and over again. Now I don't have an order for the TV. Hope it isn't going to be another 12 hours tomorrow. There's no local phone number in the phone book, you get people from various countries who can't do anything. This is the worst. I thought Comcast was bad, but I may go back to them!
Rated: by Sandra Iungerich
November 21, 2017
The clerk at the local AT&T store messed up our account with A&T and caused us to be charged for service for a phone we were not still using. AT&T refused to refund the full amount. AT&T will not have my business any longer once my current contract expires.

NOTE: I've been a loyal AT&T user since getting y first cellular phone in 1991. Funny how little I feel valued right now!
Rated: by Kathy
November 21, 2017
I was with ATT cell phone for 10 years. Service was horrible at my house. Had to sit in certain spot in house to even try to talk on phone. They sent me booster and it didnt work either. Finally changed to Verizon. Service is fantastic, even in the country at my house!!! I paid my last ATT bill and thought I was done with ATT.
Get a bill in the mail for $110.00.....What for I call and ask!!!
THEY SAY I WAS 5 DAYS SHORT OF END OF CONTRACT... YEP... 5 days
YOU WOULD THINK THEY WOULD TELL ME THAT WHEN I CALLED THAT DAY FROM VERIZON TO GET MY ACCOUNT NUMBER. OHHHH NOOOOO, NOT A WORD. LOYALTY FOR 10 YEARS MEANS NOTHING. SHOULDA CHANGED 9 YEARS AGO.
Rated: by Linda
November 19, 2017
PATRICIA A. JONES
407 N. PRESTON APT B1
ENNIS, TX 75119
ONE OF THE WORST CUSTOMERS SERVICE...CALLED 4 TIMES..1ST TIME 47MINUTES...ANSWERED THEN GOT CUT OFF..2ND,3RDTIME AND 4TH CUT OFF....
REPREENTATIVES WOULD NOT REPOND WHEN YOU WERE TRYING TO EXPLAIN WHAT TOOK PLACE FROM THE BEGINNING ABOUT INTERNET SERVICE...YOU WOULD HAVE TO SAY HELLO HELLO HELLO YOU STILL THERE...I AM ASKING FOR $75-100 DOLLAR VISA CARD TO BE MAILED TO US FOR ALL WE HAVE HAD TO DO TO WAIT FOR OUR INTERNET SERVICE BUT OF THE SUPPORT TEAM THAT DONT KNOW THERE
PATRICA JONES AND KEVIN JONES...401 N. PRESTON B1 ENNIS,TX 75119
Rated: by PATRICA JONES
November 16, 2017
Have been battling phone bill for my 84 yr old mother for over 1 1/2 yrs! She lives alone and on very limited income, as is the case for millions of our elderly, and yet her phone bill would be astronomical month after month ! Even with setting up service with "supposed" set amount, bill increased every month!! Phone call after phone call and always ( someone else's fault) , either the first person "didn't) enter into computer or "quote" we must have NEVER really called to speak to them and we assure you it is corrected this time, and yet even after having phone completely turned off she still received a horrendous bill, that is virtually impossible because she has no phone!!!!!!!!!!!!
Contacted att again and was told very rudely she "STILL" has phone service as well as TV service ( which she never had) and yet she has not had phone service for over 2 months!!! 😶😶😶. WHAT A COMPANY
And I could go on and on about their cell "service" but OH WELL!! Where does a person get resolution?
And please KEEP CUSTOMER SERVICE INSIDE THE USA!!!!!
Rated: by V
November 12, 2017
Frankly, I am disappointed if not annoyed that calls to deal with service problems are now answered in Manila, Philippines or Jamaica!? This is absolutely ridiculous! Such calls should be answered by a HUMAN BEING/Person in the USA.Tell CEO Randall I. Stephenson to correct this
arrangement. I understand globalization but the overseas service for an American company such as AT&T demeans corporate executives and all employees. RJ Castro, San Diego, CA 92117
Rated: by Richard &Ruberta Castro
November 9, 2017
The MOST disgusting, asinine, incompetent and stupid organization that is out there. Customer service doesn't know which way is up and when the heat is on, they conveniently hang up on you. That after spending an hour on the phone with them. The managers in the store must have to take stupidity and incompetent tests before being hired because a third grader could do a better job. Useless. It's absolutely mind-boggling how a company with so little work ethic could be making money. I know I'm not the only person with this problem. AT&T is just plain stupid. No other way to sugar-coat it. We can only hope they lose money and go out of business. Garbage firm.
Rated: by DISGUSTED DISGUSTED DISGUSTED
November 8, 2017
Well I wish I had found these reviews before signing up. Agree-worst customer service. Every time I call I am on the phone at least an hour and nothing is solved.
Rated: by Erica Helton
November 6, 2017
My experience w/customer service is usually good/great. My problem is with gouging long time customers and the run-around you get trying to resolve issues.

As consumers we should expect not to be whored for lack of a better description. We need to collectively push back against corporations that make billions, offer a service that we appreciate, but allow disregard for us to be the rule of thumb.
Rated: by Ann
November 6, 2017
Worst Customer Service and phone device ever. I have the Samsung Active and I have had nothing but issues over the past 2 months with it. **MY PHONE IS LESS THEN A YEAR OLD**** I WILL NOT EVER RECCOMEND ATT FOR ANYTHING. Unfortunally I have to wait another year and 2 months and at that time I will be moving my 4 phones and tablet and the 2new additional phone I was going to add away from ATT

THe following has been going wrong with my phone...

1. My phone has been over heating and shutting off by itselfs.

2.My speaker phone part cuts in and out

3. My phone freezes and I unable to do anything with it. I have to shut it off and wait 5 mins to restart

4. My phone looks and says it is connect to wifi. But in all realness it is not connected. Over the past 2-3 months my gig usage has been increasing and I have had many arguments with my husband because I tell him I'm connected and he said I must be using outside of wifi. **WHICH I NEVER DO>>




AT & T is the worst Provider to every be around. YOU ALL SHOULD BE ASHAMED TO EVEN OFFER SERVICE TO PEOPLE!!!!!!!

I will spread the word




Heather Brophy
Rated: by Heather Brophy
November 6, 2017
Att&T is the worst piece of shit I've ever dealt with in my life. Wanted to cancel my internet service. They told me I couldn't cancel a service I can not afford because I have a delinquent account. Duh, hell that's why I wanna cancel BECAUSE I CAN'T AFFORD IT. Sooooo, they haven't cancel and I want pay them a stamp for any of it, therefore, the service will cancel itself.
Rated: by dee
November 4, 2017
I am now on day 11 of my quest to get my home phone turned back on after AT&T shut off my phone ILLEGALLY!!!!! I finally got someone who says they work with the President of AT&T, however they can't even get a tech to call me. How does a company step so hard on the ones that have made them who they are? So incredibly frustrated and disappointed in the entire Customer Service as well as Corporate employees from AT&T. WORST WORST WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!
Rated: by Susan Nutt
November 4, 2017
This company supports Greg Hardy by supporting the Dallas Cowboys owner Jerry Jones one word from these people and Hardy would be gone. So basically ATT supports beating women
Rated: by Dan
November 2, 2017
When I suddenly found approx 400 previously deleted emails (from up to 2 months ago) returned to my inbox/sent box I called customer "service" only to be told that is my problem not ATT's!!! --(This occurred approx a month after my inbox/sent/spam and trash folders were emptied when I clicked on the empty trash icon (that took multiple calls to the idiots in the Philippines, call to the executive offices to get my emails back).--With the disrespect of the first "service" call I called the executive offices who transferred me to technical service. i had to explain to Adam multiple times the problem (did he understand English or the situation?). Adam said he contacted Yahoo which is why he kept asking the same questions, gave me a case #H80427012 for Yahoo and incident #221960. adam said they would investigate and call back within 48 hours. I had barely hung up when my phone rang and it was a man fro ATT who informed me that the problem with the returned emails was NOT ATT fault or Yahoo fault but my cell phone's fault (what??) and that I needed to delete the email app from my phone then reinstall it. Funny since this problem occured within days of my modem being replaced by ATT. I feel that ATT is only interested in collecting your monthly payments not in providing customer service. I am so sorry I switched. It has been an ongoing litany of problems since my switch less than 1 year ago but I am in a contract so am stuck. I have told everyone I know about the ongoing problems and now this--not good publicity and I know I am not the only one that feels so negative about ATT. No one will read or care about this at ATT so it is another waste of time to post this. Tried to post this on another ATT site for review but was unable as there was a box that had numbers but said you had to put in the 2 words--how can you enter the security code of 2 words when only 3-4 number are displayed????
Rated: by Kathy
November 2, 2017
You have the worse CS I have ever seen in a company. NOt only did ATT fraudulently withdraw monies from my bank account as a ck, AHC...they were not given a ck. This now is going through my credit union as a AHC unauthorization to the regulartory commission over such. When I tried to resolve their error, I went through four people....one couldn't be understood because his English was bad....and the last one, Angela Hanes in billing....hung up on me!

So now we are going to go to litigation due to the fraudulency of ATT in withdrawing funds from my account. I will be closing out our three phones and our uverse account. My son's is in my name at another location and his will be closed also....another two phones and uverse. You all do not care.....neither do I.

Rated: by Stephanie Garmon
October 30, 2017
can't get a good contact 800 number in dallas, at headquarters. too bad coz wanted to tell you about thousands of $$$ you've got to get. pffffffffffft
940-549-0660
Rated: by judy reynolds
October 30, 2017
Mr. Stephenson,I am very disappointed in AT&T, as family that has been with this company for over 60 years and had a member of the family work for this company. The other day I contacted you chat division and was rudely treated and even had one of you staffers imply that my step-son was not trusted worthy and was not telling the truth. I have their names if this company is still a trustworthy and loyal company, I would like to have a phone call from someone, at 407-443-2605 I have never been so embarrassed and shocked by employee of AT&T. I hope all your employees are not like the ones I dealt with.

John T. Wichman
Rated: by John T Wichman
October 30, 2017
ATT U-VERSE CABLE IS down. Called support numbers. Busy! Got on chat. Chat busy! Called Corporate, got EO, transferred me to billing, billing gave me another support number. That number busy! Called Corporate again, got EO. Number busy!

ATT Corporate, ATT Support and ATT U-VERSE all suck!
Rated: by dick yates
October 29, 2017
AT&T'S OVERSEAS REPS ARE THE WORST. THEY PROVIDE FALSE INFO EVERY TIME YOU CALL. THEY TAUNT YOU, & HANG UP WHEN THEY CAN'T ANSWER THE QUESTION OR GET CAUGHT IN A LIE. I WAS JUST TOLD THAT THE REASON FOR MY HIGH BILL IS BECAUSE NC HAS A 20% TAX RATE. THEY PUT YOU ON HOLD WHEN THEY ARE MAD AND HANG UP. IT'S SAD WHEN AT&T'S AMERICAN REPS SAY THAT THEY HAVE BROUGHT THIS MATTER TO UPPER MANAGEMENT'S ATTENTION SO MANY TIMES, BUT THEY WON'T FIX THE PROBLEM. WAKE UP AT&T!! WHEN YOUR OWN EMPLOYEES TELL YOU THERE'S AN ISSUE THEN YOU NEED TO LISTEN! FROM LOUSY EQUIPMENT NOT WORKING FOR THE FIRST FEW MONTHS TO CONSTANTLY GETTING LIED TO BY OVERSEAS REPS, I HAVE GOTTEN TO THE POINT WHERE I HATE THIS COMPANY. YOU NEED TO LISTEN TO THESE RECORDED CALLS THAT I HAVE OF YOUR REPS AND HOW THEY LIE AND HANG UP, AND CLAIM THAT THEY CANNOT GIVE YOU THEIR ID NUMBERS. THEY KNOW THAT SOMEONE WILL TRACK THEIR CALL IF THEY GIVE IT TO YOU. BUT WHAT'S THE BIG DEAL EVEN IF THEY DO TRACK IT DOWN. THERE ARE NO CONSEQUENCES TO THE FALSE INFO PROVIDED. AT&T IS MORE CONCERNED ABOUT CUTTING COST THAN PROVIDING GOOD CUSTOMER SERVICE. I AM PLEADING WITH YOU AT&T TO PLEASE LISTEN TO YOUR OWN EMPLOYEES AND CUSTOMERS. IF YOU DON'T BELIEVE ME, I WILL LET YOU HEAR THE REP FROM TEXAS TELL ME THAT THEY HAVE TRIED TO TELL YOU ALL ABOUT THIS PROBLEM OVER AND OVER. YET, IT FALLS ON DEAF EARS.
Rated: by Tonya
October 29, 2017
We have been dealing with A T & T since December 4,2016!! Cannot get anything cleared up. Bill is wrong. I spent 38 hours on phone in one week & nothing done. The worse customer service ever. Run, don't walk away from this company!! Sorry we ever started trying to switch companies.
Rated: by Valerie
October 28, 2017
Why can't we have a direct phone line/lines to the Dallas Corporate office? I am sick to death of trying to contact someone at the corporate offices. Are they forgetting that the customers pay their salary? AT&T has become a very sorry company to do business with
Rated: by Hazel Brown
October 28, 2017
This co has the worst customer service I've ever experienced not to mention they think they can operate outside the law which they seem to do very often
Rated: by Steven Lowe
October 28, 2017
We have been customers for over 10yrs and every time we try to make changes to our plan the bill is never what we are told it would be. I was very clear in the store when I asked what the FINAL amount would be and told them what I wanted to spend and was told it would be in that range...when I get my 2nd bill (the first was prorated so I really could tell the exact amount) its $50 more that what I was told/expected. I've called customer service, the store and and emailing with someone from the social media space and am being told my only option is to lower the rate plan. Had I know what the price was going to be I never would have added another line to my account (now we have 6 so had to switch to the mobile share). So tired off fighting with AT&T...time to move on to a new provider.
Rated: by Jessica Austin
October 27, 2017
The is the worst company ever. U-verse sucks and they keep finding ways to secretly charge more for very shitty rude service. I hate, hate hate this company. Then when you ask why your bill is higher you had a promotion you didn't even know you had and they say they will do this to lower and then find out you are in a contract with them. Sleazy, lying snake oil sales men.
Rated: by Amy Wilson
October 27, 2017
Dissatisfied CUSTOMER
I switched a number from Sprint over to AT&T back in Dec 2013 in hopes to having a lower monthly bill. I choose the Next plan which allowed me to pay monthly for the Iphone 5S without paying the full amount up front ($27 equipment charge). Once I set everything up, the system gave me a monthly bill totaling $137. This amount was great! Compared to the monthly bill with Sprint for $150. Well that all came to a halt once I received the 1st monthly bill which was $177. I called to complain due to that bill was higher than my Sprint bill, plus with Sprint I had unlimited everything. My 2nd month bill came and it was $193. Now I’m boiling hot! I had been charged $30 extra dollars for internet overage. I called to complain to them that there’s no way I used that much internet over one month period. We have free Wi-Fi at work so at least 8hrs a day I’m using free internet. Well they told me I have to turn my phone off every day to cut back on the usage. I spoke with 3 different reps on the day I called. One rep told me that I was on the wrong plan and that they need to switch my plan. Another rep gave me credit for the internet charges and a sup supposedly gave me credit for $60, just for inconvenience. Well somehow I was never given the credit for the $60 and my account went into past status. AT&T cut my phone off due to that $60. When I spoke with someone, they told me the credit got denied. But they still was going to charge me to reconnect my services. My 3rd bill with aT&T is $271. Of this $271, my monthly services fee is $27 equipment charge, $150 service plan, $30 taxes, and $85 for re connect fees. AT&T has truly been a headache for me since I brought my number over from Sprint. If someone call into a company and is told they will receive credit for something, then that should be done. For me to have to fuss with different reps about been told something it ridiculous. AT&T doesn’t stand by anything that they say. False advertisement also. I would never advise anyone to use AT&T. they are way too high and overpriced. I won’t be with this company much longer….Rip off

Rated: by Dissatisfied CUSTOMER