Applebee's is a company, which deals in restaurant chain and it develop, operates as well as franchises restaurant chain. It offers casual dining set up in its chain of restaurants located at different locations and headquarters situated at in Lenexa, Kansas. It serves many American dishes including shrimp, salads, pasta, and chicken coupled with alcoholic drinks at its featured bar area in all the restaurants operated by the company. The restaurant chain opens late at night and offer take back lunch offer, in which customers can select from different items, included in the menu and can take back the lunch to their home.
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October 21, 2017
I give you the worst ratting because of that stupid add about one president on top of the other. Very very very bad taste... I will never eat again at one of your stores because of this add. Your add make these presidents seem like homosexuals and I find it in very bad taste. I've never ever written any other business but I felt I had to say something. I just can't stress it enough. I'm trying real hard not to curse every time I here this bad add. It makes my blood boil and I'm not the only one that feels this way. I've talked to others and a lot of people hate this add and find it very offensive. F you applebees...
by John Stidam
October 19, 2017
April 24, 2016
Applebee’s Review (April 24, 2016)
Today's visit was beyond unacceptable. The service I had received was so horrendous, I will make sure that every acquaintance of mine will not visit this Applebee's establishment until this issue has been resolved. To begin, I was seated at table #12. It took 5-10 min. for my server (Kayla L.) to even take mine, and my wife's drink order. To say the least, she seemed like she did not want to be there. After waiting another 10 min. to receive my first beer I ordered, my wife then placed her drink order, which Kayla came back and politely told us that they did not carry the liquor for the drink that was just ordered (NOTE: Kayla told us that they had just got new menus within the past two weeks, not even a few minutes before). My wife then proceeded to order a beer, for time sake. We then placed our order, I originally tried to order the 6oz top sirloin, with a "loaded" baked potato (I was informed that they were out for the night), and I then ordered a "loaded" mash potatoes, no sour cream, and fresh veggies. Seated at table #21 were servers Crystal Gonzalez, Andre Brown, and Karina Ramirez. Overhearing their conversation, Karina was complaining about how we were "bitching" about our food. I then went to put some extra money in my wallet from wife, when the comment was made by Karina R. "look how much money he has, why the fuck is he bitching". I received my food equivalent to the same time my wife was receiving her beer. ALLL of the food was cold!
*Continuation* after establishing with my wife that because of the service and quality of food, we did not want to eat at Apple-bee's anymore, I asked for a manager. Shortly after, manager Aurelio Vargaz showed up and proceeded to explain that "quality of service definitely needs to improve, and that the service provided was simply unacceptable". I than proceeded to inform him that it was ok, however my family and i are regulars visiting Applebee’s at least twice a week and that I would just like the food voided and the bill for the two beers. After a little conversation, he informed me that he would take off all food items and just charge for the alcohol consumed. A few minutes after, Karina R. then proceeds to let Andre B and Crystal G know, that because her mother told her that "she better be home before she wakes up", she is going to get "fucked up tonight" straight out of work. After she informs both Andre and Crystal that she is going to change her clothes, she disappears for a time equivalent to around 5-10 min. During this time i ask the server Crystal G., whom happened to be walking past my table, who the other female server was that she was sitting with. She replied "Karina", but that she did not know her last name. I wrote her name down solely for the purposes of writing a complaint, when the unthinkable happens. I over-hear Karina R. talking to Kayla L. at the P.O.S station stating " I don't give a fuck, what is the worst that is going to happen".
**Continuation 2** I then reply "I used to work at this establishment and during this time i happened to become acquainted with the regional manager "Alex", when i was greeted with the reply under her breath “I don't give a fuck"! I than asked "Are you serious, I am a customer, matter of fact, please let me talk to your manager AGAIN", where Karina R. replied “I’m not on the fucking clock". Then server Fernie Herrera, whom was directly behind the wall, then proceeded to take Karina R. into his arms and basically drag her into the kitchen through the left side (closest to the dishwasher). After this Andre B. comes to my table and asks "Is everything good?” in turn, I replied "It is being handled, thank you bro". Manager Aurelio Vargaz than shows up to the table a few minutes thereafter, in which he proceeds continuously apologize and sits down and basically asks me to give this establishment a second chance. I told him that "because of the continuous despicable service i get at this location, i refuse to bring my family or any of my friends to a restaurant that does not instill work ethics in their employees". "For reasons like this, my family and I will not even consider this location until something is done about this horrible customer service. This type of language pertaining to customer is completely unacceptable. I believe that the management of EL APPLE will bring this continuous problem of the complete disregard for customer satisfaction into the "spotlight"!
***Continuation 3*** The fact that i visit an El APPLE establishment well over 2 times a week, yet I can not visit the restaurant 5 min. down from my house, because of the continuous lack of service and management, is completely absurd. I hope as a regular, that this problem will be addressed as soon as possible, and accordingly.
Justin & Alejandra Barrientes
by Justin Barrientes
October 12, 2017
Never go to Gainesville Florida Applebees. The staff is sloppy dressed, they would rather watch the games on TV than take care of their customers. The waitress we had looked like she had just gotten out of bed and came to work. The manager was even watching the game on TV and not even noticing his staff wasn\'t doing their job. One waitress took our order, another came and said she was our waitress, and when the food came it was cold. The \"herb potatoes\" had no herb, they were just plain with nothing, the steamed veggies were even cold in the middle, I tried to cut a carrot with the steak knife and the end of it flew off the plate, RAW.
Nasty place, sorry help, and bad cooks.
by Kateri Stevens
October 9, 2017
My husband and I went into the Applebee's in University City, WA on Bridgeport RD. While we were in there, we noticed two women come in. One of them was carrying a little dog on a pillow. We were absolutely shocked when the hostess sat the women with their dog. My husband asked to speak to the manager because it was against health regulations to bring a dog into a eating establishment. The manager strolled around and wasn't even looking because I watched her. She then came over an smugglie told us that this little rat of a dog was a service dog. When we told her that there was no way a service dog, she asked US to leave. My husband attempted to take a picture of the little thing but the manager said to get out. So we left. If this is really Applebee's policy to allow, non-service dogs to sit in a booth where people eat. I will never go into another Applebee's.
October 9, 2017
To Whom it May Concern:
ABC Television has taken a political stance in it's cancelation of Last Man Standing - it's second highest rated show with more than 6 million viewers.
Currently a petition is posted on Change.org to boycott ABC Television for what is obviously a political statement against conservative viewers. That petition has generated nearly 400K signatures in less than three days.
We want to make you, the sponsors, aware of our decision to boycott ABC Television.
Please be aware that I will NOT support any sponsor who continues to advertise with ABC Television or it's affiliates.
Mark A. Dennis
by Mark Dennis
October 3, 2017
Last Thursday night, I tried to dine at your restaurant on City Ave. in Philadelphia. There were two persons in my party and numerous empty tables in the restaurant, but I was told there would be a 15 to 20 minute wait. After half an hour, I questioned the time and was told that the servers were taking a break because they were overworked. There were several large parties in the waiting area; most of them left after waiting half an hour or more. When we were the only 2 people left in the waiting area, the manager indicated that he would have to see where we were on the list before we could be seated. We finally left also.
September 29, 2017
I\'m sitting in he Applebee\'s location in Corpus Christi Tx and I have had the worse service. I have been here over and hour and it took an hour for two sandwiches that did not require any cooking along 2 cups of soup. When I asked for the manager Ernesto came to the table and said he knows it took an hour then proceeds to ask if we needed anything else. Completely blew me off. So I am sitting her at dinner with friends writing this instead of enjoying their company! I will not be visiting Applebee\'s again.
by Sandra Lynch
September 28, 2017
I tried to to order on the web site on August 8...the site was not working... I called the restaurant and told the site was not working...on a Friday night....my card was charged....I never got our food...when I called the manager...Mark...said they had no record of the charge on their end...he told me if I brought the bank statement in he would call corporate and have them look into it. When I went on Monday August 11,Mark told me he had. O recollection of the phone call..I talked to him twice. The bank won't return the money intill next Monday...I will never eat at any applebees ever again
by Ms Bunnie
September 20, 2017
Me and my husband love Applebee's but lately every time we try an order we have nothing but problems. I called to order by food and they answer the phone quickly but leave you on hold. I was on the phone for over 10 min. I finally gave up and called back. When I went to place my order the lady said they where out of the festa lime chicken. The Applebee's in hammond louisiana has to be the worst one.
One time we went to eat and I needed drink and looked over my waitress was over talking to a guy in the corner. Is this really how you run a business.
September 18, 2017
Our visit here was lets just say unacceptable. Our table of four ordered their meal. the girl who took our order must have been at end of shift or just quit on the spot. never saw her again. I ordered a sirloin with baked potato. loaded. staff came by and told me they were out of baked potatoes. I chose mashed no big deal. I told said that I needed silverware. Then after about 10 min. the other 3 at the table got their food and I didn't. Then manager brings a baked potato .. he found one more, sits it down and leaves. this is just a potato. no butter or any toppings. Still no silverware no steak. My party is finished eating and my steak comes out about the size of a silver dollar. I am very pissed by now. still no silverware or toppings for my cold potato. A new waitress pops up and is very apologetic. too late my whole family ate but me. I told her my problem and to take my plate off bill. She did. I expressed my concern to the manager and his only response was I know I need to do better. Really??!! Worst experience ever at any restaurant. Actually we were looking up restaurants in Meridian Ms while driving down there on a website and it said store closed. I said that's gotta be wrong I have never heard of applebees closing. The website must of had such a negative review of this store they just marked it closed. I wish I had not pursued to see for myself. I hope someone reads this and does something to fix the problems in this place.
640 Lakewood Rd
by michael mullens
September 18, 2017
Trying to take the online survey upon server request ( Melissa at the Northville MI location who was excellent !!! )
The survey takes way too long to fill out on the receipt data entry part . Further more the website keeps defaulting to the point ehere I spend 10 minutes.
It seems that if applebee's values the feedback they would make this process easier.
Bob S Northville MI
by Bob Schoemaker
September 14, 2017
I accidentally gave our waitress a 100.00 bill, it was stuck in with about 10 one's our party put on the table.. This was in Westminster Maryland on Saturday the 22 of February... When I discovered the mistake we all went back about 15 minutes later we went back and we asked for the manager, as soon as we told her what happened she started to give us some hateful remarks, then she said she went and talked to the waitress and she didn't have a hundred... She never had the waitress come and talk to us, and when the manager came back she as much called all of us a liar..
It is sad that was the way this was handled, now I will never be back to Aplebee's there again, and I am passing word Ln to all the members
At my work place, friends, and family not to get there again.. I am sorry this happened But making you aware that not only was the manager hateful to us and that this situation could have been handled differently...
by Angie Wantz
September 14, 2017
It used to be personable but now with the pay at the table machines I will never come back that is what the problem is,if it not broke don't fix it.
by Brian Baron
September 9, 2017
we ate this past weekend near Binghamton ny
food tasted like pure salt
waitress when told about the food
told us a there was a new cook
last trip to this chain
by paul damato
September 8, 2017
Worst AppleBees on Rittenberg Blvd. in Charleston, Sc. I am very disappointed because AppleBee\\\\\\\'s happened to be my favorite restaurant. The service there is very slow, my Piña Colada was watery. I sent it back and the bartender took 15 minutes making me another one. My order was incorrect twice, and the waiter was very slow and Ms. Kaylin, the manager would not accommodate me for the bad service. I will never patronize AppleBee\\\\\\\'s again.
September 6, 2017
Tried to pull up your menu tonight, all I could get was the window talking about foods and drinks that may contain things that may have allergens or alcohol in it. what a disappointment, so you lost my business tonight, good job!
by Eugene Krafft
September 2, 2017
5/14/14 Tried returning to apple bees after experiencing the waitress blowing bubbles from her tongue ring about 5 years ago. Unfortunately, NO CHANGE. The manager sends the waiter to tell me that they are no longer serving lemonade on the kids menu and that she took it off my bill, I was stunned since lemonade is on the the KIDS MENU. So why are you telling me, as if you did me a favor of as if I did something wrong. I asked to speak to her and she informed me that corporate told her to inform customers of this so when they come back. Really do you remember all the customers (NO) I spent $58.00 and you're complaining about $1.49 come on. WHY IS IT STILL ON YOUR KIDS MENU. I WILL STAY AWAY THIS TIME. BUTT HOLES
by Beverly Bostic
August 30, 2017
I have been going to your Eden Prairie, Minnesota since 1989. I suppose you could call me a regular there. I am now retired with a healthy income, so I spend a fair amount of money at your establishment there seeing friends and supporting young bartenders and servers. I estimate that I spend at least $200 per week there consistently. Well, not any more. You hired what could possibly be the WORST employee I have ever encountered in a restaurant. Her name is Jamie, and she needs to be eradicated. She frequently has temper tantrums and outbursts about her fellow employees. She creates a toxic atmosphere among co-bartenders by accusing them of "taking her regulars", making unveiled threats and posting social media rants about them. I have seen several other good employees and regulars move on to different establishments, and I will be doing the same. Your establishment will have to suffer lost revenue until you get rid of this moron behind the bar. She caters to her friends and leaves other customers practically begging for service. Enough is enough. Please get rid of this cancer for the sake of your restaurant and the good, loyal regulars that are leaving in droves because of her.
by BA Luchtheri
August 23, 2017
We support the Houston Applebee manager who called the Sheriffs Office about ferral kids running amok in the restaurant. Rugrats like that ruin a quiet evening out for everyone else.