Hotels Com, L P

Hotels.com is a popular website, which enable users to book hotel rooms by telephone as well as online. It offers a database of more than 145,000 hotels in about 19,000 locations across the globe. Users can easily compare the prices of different hotels for getting the best one at an affordable price. The website is available in thirty-four languages, making it easier for people residing in different countries to find hotels and book them easily. The website was launched back in 1991 with its headquarters in Dallas. The company also offers a loyalty programs for its huge base of customers.


Address: 10440 N. Central Expwy.,Ste. 400, Dallas,TX
Phone : 214-361-7311
Website: https://www.hotels.com
1.3 Rating
Reviews : 8

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User Reviews/Feedback

December 6, 2017
HOTEL.COM SUCKS, LIES AND SHOWS DECEIVING PICTICES ON THE WEB SITES. I CALLED TO GET HELP NO ONE COULD HELP. SUCKS SUCKS SUCKS!!!! N ONE DAY I'VE CANCELLED 3 HOTELS WITH THEM IN 1 HOUR OR MORE. IT WAS A HORRIBLE EXPERIENCE AND VERY FRUSTRATING. NOT A GOOD WAY TO START A VACATION
FPOCHE@ATT.NET
Rated: by FAITH P POCHE
December 6, 2017
hello I hope everyone is following my story with hotel.com so far I still has not received that email form brian in cooperate I also contacted then last night just to follow up to see if there was no updates just more aggravation an the agents again was no helpo keep asking me the same questions an telling me that my room at mountain dream is still available I was on the phone with them again for 2 hours still no reservation or resolution but trust me I will keep you posted ......
Rated: by dexcia
November 21, 2017
I have documentation that I called the Hotels.com automated system 5 days prior to cancel my booking.
They "have no record of this" and therefore I must pay my first nights lodging.
"We will however refund you the second nights lodging" That was two months ago and still nothing.
My next action will be through the courts.
I agree with the above comments - these people are fraudulent

Rated: by Chris Berndt
November 3, 2017
I set up my Rewards in October 2013 for a trip to Rockport, Texas. Booked another trip December 30, 2013 to Biloxi, MS and was told by Eric that my trip would be added to My Rewards. My next trip booked 1-15-14 to San Antonio was included on My Rewards. I noticed via the email that I was not given credit for the Biloxi, MS travel. I have made several call to the Customer Service and was told I had no recourse. Decided to send one last inquiry to see if there is a way to override this snafu by Hotels.com and put my Biloxi trip on My Rewards account. Also, it took forever to have my email corrected and even though I received a confirmation 1-15-14 via good email address, on that notice in the body of the confirmation, my email is still incorrect. I have a better understanding how the My Rewards work, so just checking to see if there's a goodwill gesture at Hotels.com on my behalf. Regards, Carolyn
Rated: by Carolyn
October 31, 2017
Liars!! Over the years I've used Hotels.com to book hotels for my travels. My last reservation may be my last with this company due to the lies and lack of professionalism displayed by their customer service people in SOUTH AMERICA. First, why can't I speak to a person in the United States??? Second, the major problem is the LIES the customer service representative told me in order to try to get me off the line.
--I booked a hotel on hotel.com. for a stay in Paris.
--Room was paid for immediately online. No refunds
--In Paris the hotel (GRAND HOTEL AMELOT), insisted hotel.com didn't pay and I must pay on the spot
--I complained of course. The hotel said they would look into it and email the information and submit a refund if needed.
--Called Hotel.com 4 times.
*1st time - call back out computers/systems are down
*2nd time - send us a copy of your bill
*3rd time - After my insistence, the representative called the hotel in Paris. She said no one there speaks english. (LIES!) I called the hotel 5 minutes earlier and someone spoke to me in English!
*4th time - I asked for a supervisor ------
Supervisor conversation: After the supervisor twice threatened to hang up on me because I insisted
she call the hotel and I was NOT going to send any additional paperwork to Hotels.com she
finally called the hotel. She did speak to someone in ENGLISH who indicated the additional
charge was a mistake and a refund will be issued in 3-7 business days.
I asked the supervisor to send me an email confirmation regarding this new resolution and she
said she did not have access to email. (LIES!). "If you have a computer, you have access to
email!" She insisted she didn't and refused to send me an email. Gave me a case ID #
(E#3042883) instead.

WHY ALL THE LIES??????
--5 long distant calls to the Paris Hotel, 4 calls to Hotels.com, and two weeks later a refund might be issues. I hope so. If not.......

E. Cashin

Rated: by Elaine
September 26, 2017
I posted my questions on hotels.com customer sevice a few times. The problem was never been answered. But I will get the following 2 days after I posted. What is going on??? (my email ljkoh@iris.com.my)

~~~~~~~~~~ attachment ~~~~~~~~~~~~~
We’ve recently had more emails than usual so we haven’t been able to maintain our usual fast response times.

We’re so sorry that we haven’t replied to your email and would ask that if you still need a response, that you give us a call our Rest of Asia customer support team at +65-6818-5637. That way we can help you immediately.

Thank you for your patience and understanding.

Customer Care Team Hotels.com

Thanks,
Shipra Gandhi

Rated: by Lj Koh
September 17, 2017
ok again I hope I have some followers I am back at it again this is my lunch break that I am utilizing as I have been doing for months just checked my email there is no updates from Brian in cooperate so I called cooperate back reached Lyia I hop I spelled her name correctly she said that I would need to speak back w\Brian an she will send him a message to that I am attempting to contact him for a resolution due to I still does not have a reservation.
Rated: by dexcia
August 31, 2017
This company operates fraudulently - by advertising room rates which are false. I booked rooms in the UK at a price stated as \"including fees and taxes\". On arrival at the facility I had to pay additional tax of 20%. A month later I have still not been reimbursed. This is not the only case; I learned from the proprietor that they had other guests who had been misled by hotels.com in the same way. One had travelled from Australia and was faced with an additional charge of over £600.00!
Do not use this company - you have been warned!
Rated: by Alan Thomas